Terms & Conditions
Reservations and accommodation
The management of MITKOVI OOD is obliged to ensure the use of the services requested and paid for by the client through an online reservation, in their full quantity and quality according to the data provided by the client through the reservation form for: client name, period, number of nights, number of adults and children, price per night. All wishes of the client, filled in in the “Note” field in the reservation form, will be satisfied if possible.
Only persons under the specified age on the date of arrival are accepted in the child reservation.
Prices and payment
The prices on the MITKOVI OOD website are in euros (EUR), including VAT and tourist tax. The total amount due by the client is calculated automatically, depending on the number of days, the number of adults and children and the current price offer for the relevant period.
When making online reservations for guarantee purposes, a deposit must be paid, which is calculated as a percentage of the total amount of the reservation or the price of the first night at the time of booking, by debit/credit card or at the latest within the specified period after booking by bank transfer.
MITKOVI Ltd. reserves the right to change prices and special offers on its website depending on demand and currently available vacancies. For reservations already made, confirmed and paid, the amount due does not change, regardless of the new price offers presented.
Cancellations and changes to reservations
In case of cancellation, non-use or change of an already paid online reservation by the client, MITKOVI OOD will refund the amount paid upon request, charging the relevant penalty.
Changes to a reservation without penalty can be made up to the days specified in the accommodation policy before the check-in date.
Cancellation without penalty is made up to the days specified in the accommodation policy before the date of check-in.
In case of change or cancellation after this period, a penalty in the amount of the prepaid deposit is due.
When refunding a paid amount, all transfer costs (bank fees and others) are at the expense of the client. Refunds due to cancellation are made within a 30-day period depending on the payment method, the amounts are refunded only to the bank account from which they were received. Your card details are used only by the intermediary bank and are not stored by us.
Payment types
Payment can be made in 3 different ways:
1. Electronically with a debit or credit card
We accept payments with Visa, Visa Electron, V Pay, MasterCard, MasterCard Electronic or Maestro cards. When you select this payment method, a payment page of our servicing bank opens, where you enter your card details. If you are registered in the Verified by VISA or MasterCard SecureCode authentication schemes, an authentication page of your Issuing bank opens, where you enter your authentication password. Upon a successful transaction, a transaction note is displayed on the screen, which you can print or save.
Your card details are only used by the intermediary bank and are not stored by us.
To protect you from abuse when paying with your Visa or MasterCard card, we apply the best practices recommended by international card organizations:
– Security when entering and transferring card data is ensured by using SSL protocol to encrypt the connection between our server and the payment page of our servicing bank.
– The authenticity of your card is verified by entering a security code (CVV2).
– In addition, for your identification as a cardholder, the e-commerce payment server of our servicing bank supports the authentication schemes of international card organizations – Verified by VISA and MasterCard SecureCode, in case you are registered to use them.
At the time of online booking, the aforementioned amounts will be automatically withdrawn from your card upon completion of the payment process. For security reasons, the maximum amount for card payment is 1500€ / 3 000 leva.
2.By bank transfer
Payment of the specified amount must be made no later than the deadline specified after the reservation. After making the payment, it is advisable to send a copy of the payment document to reservation@hotel–iv.com, making sure to include your reservation number in the reason for payment.
3. In cash, at the reception of FAMILY HOTEL IV / MITKOVI OOD
IMPORTANT!
If the online reservation is not paid within the specified period and if payment is made by bank transfer, a copy of the payment document is not sent, your reservation will be automatically canceled by the reservation system.
In case you are prevented from paying the amount for an already made online reservation, please notify us by e-mail: reservation@hotel–iv.com. In case of failure to comply with this condition, MITKOVI OOD has the right to seek liability and penalties for made and unpaid reservations.
Refunds
In case the customer cancels their reservation under the above conditions, we will refund the amount using the same payment method used for the reservation. Refunds for amounts paid by bank card or bank transfer can only be made to the bank card or bank account used for payment. All bank fees for this transaction are at the customer’s expense.
Merchant details
Mitkovi Ltd.
Varna, 4 Vasil Kanchev St., apt. 3
